![]() ![]() ![]() It’s a must-have for companies that understand just how important asynchronous messaging will be in the future. It makes sense then that WhatsApp is the most popular messaging app used by companies. It might be easy to discount this as a pandemic blip, but consider this: 55 percent of the app’s users fall into the coveted 18-35 age bracket, and messaging channels increasingly have the highest rates of customer satisfaction. Here’s an eye-opening fact: according to Zendesk’s 2021 Customer Experience Trends report, the number of support tickets on WhatsApp rose by 101 percent in 2020. A complete guide to WhatsApp for Business ![]()
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